What is a Return Material Authorization (RMA)?

You’re at home using your 3-month-old tablet and all of a sudden your screen goes black. You try everything to get it to work, but nothing brings the display back to life. It is now time to contact your warranty provider and have the tablet repaired. The first step in any warranty repair process is to create a return material authorization or RMA.

Technology is continually advancing in capabilities and performance, and with that comes a rise in costs. Many companies offer a warranty RMA program to minimize repair or replacement expenses that come with expensive hardware.

An RMA is an order number generated by the business providing the repair service. This order number allows the repair service company to track, manage, repair, and ship the product being sent in for service. Likewise, no product can be delivered without getting the authorization or RMA. The infographic below and help you along the RMA process.

Different programs orchestrated under RMAs can include advanced unit replacement (AUR), part orders, and module repairs. When a customer enrolls in an AUR program, the client receives a brand new or refurbished unit to replace the defective unit. The customer must contact their warranty provider and get an RMA for this service. Same thing goes for advanced part replacement. Once the RMA is approved, a replacement part or module is sent out to the customer so they can repair/swap out the defective part.

Repair service centers everywhere use some RMA system. Larger companies have an entire RMA program dedicated to maintaining their product. There are many positives an RMA program can achieve, and to determine if you need an RMA program, check out Do You Need an RMA Program?

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