Popular Service Center Metrics

The ability to accurately track metrics is a priority in nearly every industry. There are many types of measurements used in the service industry, some of the most critical are turnaround times, loopers, and volume. A knowledgeable service center will account and apply these metrics to your repair process.

Turnaround times are a period for completing a process cycle (such as repair or replacement of a component or equipment), commonly expressed as an average of previous such periods, according to BusinessDictionary.com. Efficient service centers will outline turnaround times for their most frequent repairs, as transparency is essential to any electronic repair.

The term “Looper” signifies a component that is fixed and has since failed and is in for a second-time repair. This metric indicates the quality of repair. An efficient service center will identify a Looper on the return and use acute troubleshooting techniques to recreate the problem and identify additional faults.

Volume indicates the number of repairs expected. The number of repairs can be forecasted by measuring units in the field. The size will influence the cost and turnaround time of the repair process. More units in the area, the greater volume, and the TAT time/cost will be adjusted. Likewise, the longer the units are deployed, the greater return volume is expected.

A skilled service center will aim to understand your product’s needs and adjust the repair model accordingly. Contact us for more information on how to implement an efficient repair process.

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