MONITOR & DISPLAY SERVICES

by Gremark Technologies

GREAT SERVICE BY DESIGN

Great People + Great Process + Great Service

Our Process

Gremark’s quality management process insures repairs are done quickly and to the high standards you expect. If you need a repair, device upgrade, or more information please contact one of our service representatives.


SUBMIT RMA

Have a device that needs repair? Fill in the RMA form, complete with the serial number, model/description, & brand of the device(s) you want serviced.


SEND IN DEVICES

Pack device(s) carefully and address to:
RMA Department
Gremark Technologies Inc.

1420 Davey Road
Woodridge, IL 60517


EVALUATION

Our customer service team provides transparency through your devices repair process. Direct access to in-house engineers elevates our process above the competition.


REPAIR

Track the progress of your repair. If the device is beyond economical repair, a customer service team member will contact you with the best options for moving forward.


FREE  RETURN DELIVERY

GTI will cover the return shipping, typically standard ground, unless arranged otherwise.

Monitor & Display Services

The opportunities for specialty repairs and additional services, to extend the life of legacy products, are vital for customer satisfaction. Our staff will provide a detailed failure analysis for troublesome products, and implement work procedures that improve product quality and customer retention. GTI has invested in advanced equipment needed to identify circuit failures and troubleshoot schematic issues, as well as re-write schematics for legacy hardware and software. Also, newly acquired intelligent software, used by the professionals at GTI, identify weak points in advanced hardware.

Services and Analysis Provided:

  • Touchscreen Repair
  • IDS Touch Displays
  • iPad 1,2,3,4 & iPad Mini
  • MacBook, MacBook Pro, MacBook Air
  • Keyboards; POS, Smartcard, Biometric, Industrial, Magnetic, Compact
  • Software Upgrades

Return Kit Information:  Once the client’s AUR-swap request is verified, a replacement unit is sent referencing the original RMA submitted. Included with the replacement unit are instructions for return, box and a prepaid return label (US only) to ship the product back to GTI

  • The return kit system improves customer satisfaction by making the return processing convenient and error-free
  • Product safety is essential when returning a defective unit. The return kit system assures the in-tact delivery, for accurate analysis

Apple Devices:  We are proud to now be providing repair and refurbishment services for a variety of Apple products including: iPad 1, 2, 3, 4, iPad Mini, MacBook, MacBook Pro and MacBook Air. All repairs are done on-site and never outsourced.

Additional Services & Products

tablet laptop

Tablets & Laptops

Full-spectrum servicing for any portable device & any size job. With rapid turn-around you won’t miss a beat. We can recover your sensitive data & repair your hardware from things like accidental damage, software issues, or display problems. It starts with an upfront diagnostic & cost analysis of the repairs, with quality control & customer support every step of the way.

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distribution consolidation

Warehousing & Distribution

Our commercial clients benefit from our expanded repair capabilities that refurbish discontinued products, for a fraction of the MSRP, reducing out of stock situations – especially when shipping inventory from overseas. If you need one pallet of storage, or 10,000 square feet, see more details at the link below.

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touch screen services

Touch Screen Services

Gremark has repaired more point of sale systems and kiosks than any other product. If your point of sale system or kiosk is not responding correctly, flickering, or calibrating give us a call and we will recommend the right service plan for your product.

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gremark protection plans

GTI Protection Plans

Gremark Technologies offers an extended warranty program for your electronic devices. When you purchase one of our protection plans, your device’s information is automatically entered into our system. This allow us prepare for conditions relating to hardware malfunctions, spills, and wear and tear.

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PROTECT YOUR TECH

We offer warranty and insurance products for a massive range of equipment. Mitigate your risk, reduce your losses. We offer comprehensive or specific options for your tech device investments.

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FAQs

Easy to navigate, you can quickly find answers to an inquiry or browse some of the questions we get most often. Whatever it is your looking for we’d like to help. If you’re having a hard time finding what you’re looking for- try contacting us via Support.

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SUPPORT

We strive to have rapid response times and personalized support options. You can connect with us immediately via LiveChat, call us, or submit a department-specific request.

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CLEANING & DIAGNOSTIC REPORT

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