ADVANCED UNIT REPLACEMENT
by Gremark Technologies
GREAT SERVICE BY DESIGN
Great People + Great Process + Great Service
Gremark’s quality management process insures repairs are done quickly and to the high standards you expect. If you need a repair, device upgrade, or more information please contact one of our service representatives.
SEND IN DEVICES
Pack device(s) carefully and address to:
Gremark Technologies Inc.
1420 Davey Road
Woodridge, IL 60517
Our customer service team provides transparency through your devices repair process. Direct access to in-house engineers elevates our process above the competition.
FREE RETURN DELIVERY
GTI will cover the return shipping, typically standard ground, unless arranged otherwise.
Advanced Unit Replacement
Develop an effective refurbishment program to eliminate product downtime and reduce customer expense. An Exchange Service Program (Hot Swap) protects valuable clients through replacing failed units prior to its return. Also, the return kit system improves customer satisfaction by making the return processing convenient and error-free. The Hot Swap inventory is separated by client, model, size and status, and closely monitored using a quarterly, percentage-based audit system.
Some additional services available to clients interested in the Exchange Service Program include: Cycle Counts, Cycle Charging, Inventory Control, Failure Analysis, Component Repair, and Advanced Metrics to increase customer satisfaction and product life.
Additional Services & Products
Tablets & Laptops
Full-spectrum servicing for any portable device & any size job. With rapid turn-around you won’t miss a beat. We can recover your sensitive data & repair your hardware from things like accidental damage, software issues, or display problems. It starts with an upfront diagnostic & cost analysis of the repairs, with quality control & customer support every step of the way.
Warehousing & Distribution
Our commercial clients benefit from our expanded repair capabilities that refurbish discontinued products, for a fraction of the MSRP, reducing out of stock situations – especially when shipping inventory from overseas. If you need one pallet of storage, or 10,000 square feet, see more details at the link below.
Touch Screen Services
Gremark has repaired more point of sale systems and kiosks than any other product. If your point of sale system or kiosk is not responding correctly, flickering, or calibrating give us a call and we will recommend the right service plan for your product.
GTI Protection Plans
Gremark Technologies offers an extended warranty program for your electronic devices. When you purchase one of our protection plans, your device’s information is automatically entered into our system. This allow us prepare for conditions relating to hardware malfunctions, spills, and wear and tear.
PROTECT YOUR TECH
We offer warranty and insurance products for a massive range of equipment. Mitigate your risk, reduce your losses. We offer comprehensive or specific options for your tech device investments.