One of the most efficient ways of saving money on your bottom line is repairing electronic devices at the board level. Repairing printed circuit boards (PCB’s) and other components such as capacitors, resistors, transistors and circuit traces eliminate the need for a complete board replacement. The result is a reduction of overall cost, repair turnaround time, and the opportunity to extend the life of legacy products. Investing in extended warranties through component level repair is an excellent opportunity to increase customer satisfaction and improve your repair model.
The cost of a new PCB can be upwards of several hundred dollars for the main/motherboard. The motherboard is the main PCB in computers and other systems found in nearly every industry ranging from retail to industrial applications. The motherboard provides communication between the central components of the system such as the central processing unit (CPU), memory, video, and power boards.
Therefore replacing a motherboard isn’t a simple board swap, additional steps for capability require updating the firmware, tuner cards, and peripheral applications. Parts orders can be expensive as well. Many original equipment manufacturers (OEMs) need a minimum order before completing the purchase order. These factors can exponentially increase the overall cost of repair.
Component repair using surface mount technology (SMT), at the hands of a skilled technician, can troubleshoot defective areas or the PCB and repair/replace the failed components. Repairing precise components result in replacing a capacitor or chip rather than the entire board. With many of these materials readily available at moderate costs, the impact can dramatically reduce the overall repair price.
Placing and receiving purchase orders can be a difficult task. With many OEMs located overseas, the estimated time of delivery is measured by months. This extended lead time negatively impacts repair TATs, and unless replacements are issued, customers are left waiting for their product. By fixing the boards domestically, using SMT equipment, the turnaround time is significantly reduced. Repairing product at four day TAT time, with greater than 97 percent yield are the standards of excellent service centers.
Legacy products are the most difficult to repair because many of the parts are obsolete or must be custom made. Without parts for repair, expensive faulty electronic terminals, turn into oversized paperweights. Also, vendor specs may not be readily available from the OEM. Repairing legacy products on a case by case basis includes advanced troubleshooting to identify weak points on the board and possible writing new service manuals. Repairing legacy products provides a terrific value add service for and improves customer satisfaction.
Component repair can reinvent your service program by reducing costs and turnaround times, and improving customer satisfaction. Subscribe to our newsletter for information on electronic service and insight on industry updates.
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