Service Center

15
Oct

5 Reasons to Use a Service Center

Fighting with manufacturers about what damage under the service contract is covered is not a process for the faint of heart. Here are five examples why you should consider an independent repair shop to handle your service needs.

25
Aug

Do You Need an RMA Program?

An RMA program (Return Material Authorization) is a process that is used to return a product to the manufacturer. RMA programs protect brand image and customer satisfaction through a variety of services. Typically, RMAs are used for warranty and out of warranty (OOW) repairs; however, other services include Advance Unit Replacement (AUR) and inventory management.

15
Jul

5 Steps to Develop a Custom Service Program

Not every service program is the same. What criteria should you use to develop a unique customer experience? What do you do if your customer’s needs fall outside of your capabilities? Use these principles to find opportunities to support your brand and improve customer satisfaction.

25
Apr

Popular Service Center Metrics

The ability to accurately track metrics is a priority in nearly every industry. There are many types of measurements used in the service industry, some of the most critical are turnaround times, loopers, and volume. A knowledgeable service center will account and apply these metrics to your repair process.

15
Mar

Our Electronic Repair Process – Touch Screen to PCB Repair

There are many ways to repair electronic products, and if you’re not the hands-on type, sending your products to a repair center is an excellent option. Electronic repair service has evolved since the early years; now there is more demand for accuracy and accountability. Whether it is a PCB repair (Printed Circuit Board), or an Elo Touch Screen repair, use this infographic to

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25
Feb

Component Repair – The Advantages of Going Small

One of the most efficient ways of saving money on your bottom line is repairing electronic devices at the board level. Repairing printed circuit boards (PCB’s) and other components such as capacitors, resistors, transistors and circuit traces eliminate the need for a complete board replacement. The result is a reduction of overall cost, repair turnaround time, and the opportunity to extend the

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15
Feb

What is a Return Material Authorization (RMA)?

You’re at home using your 3-month-old tablet and all of a sudden your screen goes black. You try everything to get it to work, but nothing brings the display back to life. It is now time to contact your warranty provider and have the tablet repaired. The first step in any warranty repair process is to create a return material

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25
Jan

Common Repair Practices To Avoid

Repairing your electronic device is a time consuming and complicated process. Fixing your electronic device correctly saves time and money for companies and end users alike. To complete a repair process, one must have a good knowledge of the equipment, tools, and work instructions. Here are five common poor repair practices that will result in a failed repair.

16
Jan

5 Tools Every Service Center Should Utilize

Successful electronic repair centers use a multitude of tools and resources effectively and efficiently. Many nuances go into a robust business model; this post will explore the five most important tools that make up a great service center.