TERMINALS Please contact us with your specific model type and problem description before submitting an RMA to ensure Gremark can adequately repair your product. Rates: Repair rates for all makes and models of terminals start at $50 per unit, plus parts. You will be contacted prior to parts replacement so you can decide if the repair is cost-effective. Gremark will not dispose of the unit. If you decide not to proceed with a repair, a $25 diagnostic fee is applicable. Volume discount rates apply. Shipping: All terminals will be returned ground (except Alaska and Hawaii). If one or two day return service is requested, the customer will need to provide Gremark a UPS, Federal Express or Airborne / DHL account number. If you plan to ship your product to us for repair, the following information will be needed, via fax (630-705-1011) or scan/email (gremark@gtiservice.com)): Company Name Point of Contact (POC) Address, City, State, Zip Phone and Fax Numbers E-Mail Address Manufacturer, Model Type and Serial Number Proof of Purchase / Invoice Problem Description / Failures Remember to submit an RMA Request before shipping your product.