As the sole, warranty-authorized service center in the United States, Gremark is proud to have serviced Cherry Electrical Products POS keyboard repairs since 1995. Our ability to conform to the needs of Cherry, their distributors, resellers and end-users allows us to meet your warranty and end-of-life repair needs. The information provided will assist you in determining warranty status.
CHERRY PRODUCTION SCHEDULE
A - 1988 F - 1993 K - 1998 P - 2003
B - 1989 G - 1994 L - 1999 Q - 2004
C - 1990 H - 1995 M - 2000 R - 2005
D - 1991 I - 1996 N - 2001 S - 2006
E - 1992 J - 1997 O - 2002 T - 2007
2005 Date Code Calendar
JANUARY FEBRUARY MARCH APRIL
M T W T F M T W T F M T W T F M T W T F
1 3 4 5 6 7 5 1 2 3 4 9 1 2 3 4 13 1
2 10 11 12 13 14 6 7 8 9 10 11 10 7 8 9 10 11 14 4 5 6 7 8
3 17 18 19 20 21 7 14 15 16 17 18 11 14 15 16 17 18 15 11 12 13 14 15
4 24 25 26 27 28 8 21 22 23 24 25 12 21 22 23 24 25 16 18 19 20 21 22
5 31 9 28 13 28 29 30 31 17 25 26 27 28 29
MAY JUNE JULY AUGUST
M T W T F M T W T F M T W T F M T W T F
18 2 3 4 5 6 22 1 2 3 26 1 31 1 2 3 4 5
19 9 10 11 12 13 23 6 7 8 9 10 27 4 5 6 7 8 32 8 9 10 11 12
20 16 17 18 19 20 24 13 14 15 16 17 28 11 12 13 14 15 33 15 16 17 18 19
21 23 24 25 26 27 25 20 21 22 23 24 29 18 19 20 21 22 34 22 23 24 25 26
22 30 31 26 27 28 29 30 30 25 26 27 28 29 35 29 30 31
SEPTEMBER OCTOBER NOVEMBER DECEMBER
M T W T F M T W T F M T W T F M T W T F
35 1 2 40 3 4 5 6 7 44 1 2 3 4 48 1 2
36 5 6 7 8 9 41 10 11 12 13 14 45 7 8 9 10 11 49 5 6 7 8 9
37 12 13 14 15 16 42 17 18 19 20 21 46 14 15 16 17 18 50 12 13 14 15 16
38 19 20 21 22 23 43 24 25 26 27 28 47 21 22 23 24 25 51 19 20 21 22 23
39 26 27 28 29 30 44 31 48 28 29 30 52 26 27 28 29 30
Numbers in red follow the production year code above.
Keyboards have a 2-year manufacturer warranty from date of production year, then week, with a few weeks allowance for shipping.
Proof of purchase can also be provided for warranty claim.
Voided warranties: if it is determined there is abuse by the customer to the keyboard, the warranty is void and any repairs are billable to the customer. Examples of abuse consist of: bent or missing cable pins, cut / crimped / torn cable casing, missing keycaps, internal liquid damage of any kind, unauthorized customer modifications, nothing electrically wrong with the unit (NTF), etc. If the keyboard has not been programmed properly, a diagnostic fee will be assessed. Typical examples of programming related issues are:
- All lights blink
- Credit card swipe not reading credit card numbers correctly
- Number pad not working
- Every other letter works
- A particular row of keys (vertical or horizontal) is not working
- Dead
If your problem description is listed above, please contact Cherry Electrical Products (800-510-1689 CST) for assistance or visit their web site at www.cherrycorp.com for programming instructions.
If it is determined that you plan to ship your keyboard to us for repair, please complete and submit an RMA form.
